Got a plumbing problem? Check out these helpful answers to frequently asked questions. If you need more information, or have a question of your own, don’t hesitate to contact our team.

Frequently asked questions.

We accept all major credit card payments such as MasterCard, Visa, and American Express. Finance options are also available. Please enquire with a member of our team for more information.
We charge by the job, and not by the hour. That means you know what you are expecting before we start work. No hidden costs and all the peace of mind that the price is a fixed fee – guaranteed no matter how long it takes to carry out the job.
Our Workmanship Guarantee backs all of our work we do in your home or business. Any product you purchase as a customer of ours, entitles you to the manufacturer warranties, which ranges from 12 months to five years from installation date. We stand behind all the brands and products we sell, that’s why we will extend our hands to you long after the job is completed, by warranting any product purchased from us, up to thirty days over the manufacturer warranty.
We offer 24/7 local emergency plumbing services and attendance within just 2 hours when possible. There is always someone from the HPG Solutions team on call, anytime.
Wherever possible, we will always aim to be at your home or business within just 2 hours. However, if you have a preferred time, we can schedule a time that suits you best.
Yes! Our friendly team at HPG Solutions will give you a courtesy call or text to let you know what the estimated time of arrival (ETA) is for your assigned plumber.
You can have confidence that every HPG Solutions plumber is fully registered, licenced, and insured. Our team also goes the extra mile; undergoing regular certified training, and frequently update their skills with new plumbing technology to provide you with quality service. We are proud members of the Narellan Chamber of Commerce and certified with NSW Plumbers Licences, Rail Inducted Works, First Aid certifications, and licenses to operate excavators.
HPG Solutions has an expert emergency plumber on call 24 hours a day, seven days a week. Just call or text our 24 hour hotline on 0423 309 441.
Our plumbers are highly trained experts. They use cutting-edge diagnostic tools to analyse the issue, including CCTV cameras, water jetters and plumbing drain rods. They will find the source of the problem and come up with the least costly way to fix it with quality assurance.
HPG Solutions offers fast reliable services including repairs, plumbing maintenance and installations for all commercial plumbing jobs such as restaurants, shopping centres, hotels, businesses, and strata corporations. We also have a Projects team who can deliver large scale projects like new homes and renovations.
If you have noticed that your water bill is unusually high, there could be a chance that you have a water leak. It could be something inside your home that you haven’t noticed or it could be a concealed leak underground. We use cutting-edge technology to locate and repair any leaks quickly and efficiently.
If you suddenly have no hot water, it’s likely that your hot water system needs a service, or perhaps your tempering valve is faulty. HPG Solutions plumbers have plenty of experience to get your hot water back up and running as fast as possible.
If your dishwasher isn’t draining properly it’s a sign that the drain is clogged. Sometimes this problem is easy to fix on your own, but sometimes this means you need a highly experienced and trusted plumber. Just give us a call and one of our friendly plumbers can help fix it fast.
At HPG Solutions we believe that sustainability is a critical component of our business, both for the environment and for the long-term success of our company. We are committed to reducing our impact on the environment and to promoting sustainable practices in everything we do. One of the keyways we have demonstrated our commitment to sustainability is through our investment in energy-efficient plumbing technologies and equipment. We have also taken steps to reduce our waste, conserve water, and minimise our carbon footprint, and we are continually exploring new ways to make our operations more sustainable. In addition to these efforts, we are also dedicated to promoting sustainability and environmental awareness among our customers. We educate them about the benefits of energy-efficient plumbing and water conservation, and we provide them with information and resources to help them make more sustainable choices. Another aspect of our commitment to sustainability is our investment in the development of our staff. We believe that a knowledgeable and motivated workforce is key to the success of our business, and we provide ongoing training and professional development opportunities to help our staff grow and thrive. Finally, we are committed to playing an active role in our local community, and we believe that our business can make a positive impact on the environment and the people around us. We participate in local events and initiatives, and we are dedicated to building a better future for everyone. At HPG Solutions, we believe that our commitment to sustainability and our efforts to promote a more sustainable future are key to our success, and we are proud to be making a positive difference in our industry and in the world.



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